Last updated 14 April 2020
We value our ability to provide you with information through our interactions with you, whether they are face to face interactions, through our digital platforms (like our mobile applications and websites) or one of the other ways you can choose to interact with us.
This Privacy Notice explains how GlaxoSmithKline and its group of companies (“GSK,” “we,” “us” and “our”) collect, use, and share personal information that you provide to us, or that we may otherwise obtain or generate, which relates to you. Please take a moment to review this Privacy Notice and, if you have any questions, feel free to get in touch via one of the methods set out under the header “GSK Contact Information“ below.
We may change this Privacy Notice from time to time. We encourage you to review the Privacy Notice periodically.
If you are a healthcare professional interacting with us in your professional capacity, the personal information that we collect about you includes:
- your name;
- email and mailing address;
- phone number;
- date of birth, age;
- contact preferences;
- your professional details (such as your education, occupation/position/role, hospital, medical specialty, and medical practitioner number or government issued ID);
- certain information from your social media account where you have chosen to connect your social media account with your GSK account;
- activity data, such as whether an email we sent you was opened, or if you accepted an invitation to a webinar;
- information from your visits to our websites, including the type of browser and operating system you use, access times, pages viewed, URLs clicked on, your IP address and the page you visited before navigating to our websites;
- device information, including the unique device identifier, hardware model, operating system and version, and mobile network information; and
- your responses to any surveys that you may choose to participate in, including disease or practice-related survey responses (such as an estimate of the number of patients you see who have a certain condition).
How do we obtain personal information about you?
We collect your personal information in the course of monitoring our technology tools and services, including email communications sent to and from GSK. Otherwise, we gather and generate information about you when you provide it to us or interact with us directly. For example, when you register on one of our digital platforms, engage with one of our sales representatives, attend events hosted by or attended by us, and when you get in touch for customer support or to provide feedback. We may also receive professional information about you from other sources, such as external sources of healthcare provider information (including publicly available sources), social media companies in accordance with their authorisation procedures (e.g. where you have linked your GSK account with your social media account), and your patients (e.g., where they have told us that you are their healthcare provider). We may combine information that we have about you from various sources, including the information that you have provided to us.
Members of the public
We collect your personal information in the course of monitoring our technology tools and services, including email communications sent to and from GSK. Otherwise, we gather and generate information about you when you provide it to us, e.g. via registration or feedback forms on our digital platforms. We may also receive information about you from our suppliers, for example, to help us to identify if you have redeemed any coupons on our products or services. We may combine information that we have about you from various sources.
We use your personal information to:
A. Provide you with services, including to:
- personalise the content on our digital platforms to match your user profile or likes and dislikes, and improve our services;
- provide you with information, including marketing communications, through the channels you choose, for example by email or webinar; and
- if you are an HCP, learn about your professional practice and your interests.
B. Contact and interact with you, including to:
- answer your questions and request for services, and solicit your feedback
- send important notices, such as changes to our terms, conditions and policies; and
- send you technical notices, updates, security alerts and support and administrative messages.
C. Manage our day-to-day operations, including:
- to comply with applicable laws, rules, regulations, guidance, codes, and industry/ professional rules and regulations;
- to comply with demands or requests made by local and foreign regulators, governments, courts and law enforcement authorities, and complying with a court process, or in connection with any litigation; and
- to investigate and take action against users who violate our rules or who engage in behaviour that is illegal or harmful to others or to others’ property.
D. Improve our day-to-day operations, including:
- for internal purposes such as auditing, data analysis and research to help us deliver and improve our GSK digital platforms, content and services;
- to monitor and analyse trends, usage and activities in connection with our products and services to understand which parts of our digital platforms and services are of the most interest and to improve the design and content of our platforms; and
- to ensure we have up-to-date contact information for you.
On what basis do we use your personal information?
- For legitimate business purposes: Using your personal information helps us to operate and improve our business and minimise any disruption to the services that we may offer to you. It also allows us to make our communications with you more relevant and personalised to you, and to make your experience of our products and services an efficient and effective one.
- To comply with our legal obligations and other demands for information: Compliance with laws, regulations, rules, codes and guidance is important to us, and we would want to be able to comply with these, as well as the other requests or demands for data as set out here. They affect the way in which we run our business, and they help us to make our products and services as safe as we can. Where we use your personal information for this purpose, rest assured that where possible we will take measures to protect your personal information.
- Your consent: At times we may need to get your consent to allow us to use your personal information for one or more of the purposes set out above. You have various rights where we are processing your information on the basis of your consent. For example, if you don’t want to be on one of our mailing lists, you can choose to opt out at any time by following the “unsubscribe” instructions at the bottom of our promotional emails. If you have an account with us, you can also opt out by updating your preferences.
We may share your personal information with any of the following:
- our agents and
- our suppliers (such as Gigya Inc., which provides us with technology solutions, and Wunderman Worldwide LLC, which provides technology support services);
- our professional advisors and auditors;
- our affiliates;
- regulators, governments and law enforcement authorities;
- courts, tribunals, arbitrators or other judicial committees; and
- other third parties in connection with our selling, merging, buying, or reorganising all or any part of our business, or carrying out any similar change of our business (including any potential or actual purchaser of that business or that purchaser’s advisors).
Transfers outside your home country
We may transfer your personal information outside of your home country. The countries to which your personal information is transferred may not offer an equivalent level of protection for personal information to the laws of your home country. These countries may include: United States and India, as well as countries within the European Union.
We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country, in accordance with applicable data protection and privacy laws. These measures include data transfer agreements implementing standard data protection clauses. You can find more information about data transfer agreements here.
Websites that we do not own or control
From time to time we may provide links to websites or mobile applications that we do not own or control. This Privacy Notice does not apply to those websites. If you choose to use those websites, please make sure that you check the legal and privacy statements posted on each website or mobile application you access to understand their privacy practices.
We have a records retention policy that sets out how long we keep your personal information. As a general rule, we keep your personal information for as long as required (a) to comply with law; (b) in connection with legal action or an investigation involving GSK; or (c) to provide you with information, access you have requested to digital channels (like our websites), our products and our services.
We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. Our suppliers are carefully selected and required to use appropriate measures to protect the confidentiality and security of your information. Unfortunately, the transmission to us of information via the internet or a mobile phone network connection may not be completely secure; any transmission is at your own risk.
You may have the right:
- to withdraw your consent to the processing of your information at any time, where we process your personal information based on having your consent;
- to ask GSK about the processing of your personal information, including to be provided with a copy of your personal information held by GSK;
- to request the correction and/or deletion of your personal information, or restrict or object to the processing of your personal information;
- to request to obtain and reuse your personal information for your own purposes across different services; and
- to complain to a competent supervisory authority, or to a court of law, if your data protection rights are violated or you have suffered as a result of unlawful processing of your personal information.
If you would like access to the information that we hold about you, if any of the information that we hold about you is inaccurate or out of date, or if you wish to restrict or object to us processing it, please let us know by getting in touch via one of the methods set out under the header “GSK Contact Information“ below.
What if you do not want to provide us with your personal information?
Where you are given the option to share your personal information with us, you can always choose not to do so.
If you choose not to provide us with your personal information, you object to our processing of your personal information, or you choose to withdraw any consent that you may have provided to processing, we will respect such requests in accordance with our legal obligations. This may mean, however, that we may not be able to perform the actions necessary to achieve the purposes set out above. It may also mean that you may not be able to make use of the services and products offered by us.
GSK may be required or entitled to retain your information to comply with legal and regulatory obligations and to protect and exercise our legal rights and interests.
More information about cookies
To enhance your experience of our websites, we may use “cookies.” A cookie is a unique numeric code that is transferred to your computer’s browser to track your interests and preferences and to recognize you as a return visitor. Information may be collected automatically by cookies and other technologies. To learn how to prevent information from being collected automatically, please see the “Putting you in control of your personal information” section below. Please note that certain features of our websites will not be available if cookies are disabled.
- Essential Operations
These cookies are necessary to allow us to operate the GSK websites.
Third-Party Advertising and Online Behavioral Advertising
Please see above for more information about cookies. To opt out of OBA, please see the “Putting you in control of your personal information” section below.
Once you have given us your personal information, there are various ways in which you can control how it is processed even without having to exercise any of the rights described in this Privacy Notice.
Manage Your Account Settings
Where you have registered for an account with GSK, you can manage certain personal information held by GSK through your account settings.
Manage Promotional Email
If you don't want to receive promotional e-mail from us, you can unsubscribe using the link at the bottom of our promotional email. Where you have registered for an account with GSK, you can manage your email preferences via your account settings.
Manage Your Cookie and Other Preferences
If you do choose to refuse or delete cookies, please note that not all elements of the GSK digital platforms may function as intended, so your experience on our websites may be affected.
Opt Out of Online Behavioral Advertising
When a GSK online behavioral advertisement is delivered to you, you will see an “Ad Choices” icon. Clicking on the icon or link will take you to a website where you can manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioural advertising. On your mobile device, you may also have a “Limit Ad Tracking” setting (in iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android), which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.
If you opt out, you may still see advertisements online, including advertisements from GSK that are based on other information (e.g., based on the content of the page being viewed rather than your prior web-browsing activity). In some cases, data may still be collected about your browsing activity by these third-party advertisers, but they will not use this data to deliver advertisements that are based on your past online browsing behavior.
To learn more about the choices that advertisers provide generally for individuals to influence how information about their online activities over time and across third-party websites or online services is collected and used, visit the Network Advertising Initiative at http://www.networkadvertising.org/managing/opt_out.asp, the Digital Advertising Alliance at http://www.aboutads.info/, or the European Digital Advertising Alliance at http://youronlinechoices.eu/.
GlaxoSmithKline Pharmaceutical Kenya Limited, P.O. Box 78392-00507, tel +(254) 20 6933200, is the controller of your personal information
GSK Contact Information
Please address any questions, comments and requests regarding this Privacy Statement to your local GSK affiliate using the contact information below. If you contact us, please note the name of the websites you have visited, as well as how we may contact you.
To contact GSK in the United Kingdom, call 0808-234-6680.
To contact GSK in the United States, call 1-866-475-3844.
Contact information for other GSK locations can be found at http://www.gsk.com/en-gb/contact-us/worldwide/.